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Dietary Server

Job No: ViVA109
Location: Ancaster

Job Description – Dietary Server

Date:                                                                           Location:  Meadowlands      

Company:      V!VA Retirement Communities          Incumbent:   

Job Summary

The Dietary Server reports to the Culinary Services Manager. The incumbent is responsible for implementing all aspects of culinary front of the house services to meet the nutritional needs of Community Members in a way which they will appreciate for its taste, delivery and variety. Also ensures the safe and efficient delivery of food within legislative and fiscal constraints, and maintains records as directed.

Key Responsibilities


  • Participates fully in providing high quality, front of the house, food service.
  • Informs the Culinary Services Manager, or cook in her absence, of activities, issues and requirements.
  • Any issue with a meal is brought to the immediate attention of the cook
  • Ensures issue resolution relating to Culinary Services are followed through with in cooperation with Community Members, families, other V!VA Team Members.
  • Establishes and maintains communications within the department and with other departments to ensure the needs are met.
  • Oversees and participates in the presentation of daily meals; works quickly and under pressure
  • Follows and ensures that all cleaning duties are performed to meet all hygiene standards
  • Provides food service support for special events as required.
  • Ensures that the Culture Service Standards are followed during meal service.
  • Conduct monthly, quarterly and annual audits as requested
  • Responds to any emergency calls by or on the behalf of Community Members. Make calls to the Emergency Medical System and/or the Community Member’s emergency contact, as required.
  • Ensure the delivery of services required by Community Members. This includes referring Community Members and families to the Culinary Services Manager should they require additional services or information.
  • Report any undesired behaviours, signs or symptoms that may attribute to the decline of general wellness of the Community Members.
  • Follows and ensures that effective Infection Control protocols are in place at all times and heightened measures when needed i.e. outbreak
  • Implementation and documentation of the monitoring for well-being protocol
  • Other projects and responsibilities as assigned


Business Planning & Monitoring

  • Attends and contributes to all Culinary department meetings and applicable Community meetings i.e. town hall
  • Assists the Culinary Services Manager with developing departmental goals by providing input regarding the Culinary department, Meadowlands operations, talent and training plan and Health & Safety/Risk plan
  • Implements, monitors, and achieves all approved departmental goals as set out



  • Experience in a dining-room setting serving food and taking orders, preferably in a fine dining restaurant
  • Some experience with seniors is desired
  • Ability to communicate clearly with peers and subordinates
  • Ability to manage their time effectively with little supervision
  • Up to date police check-vulnerable sector
  • Smart Serve Certificate
  • Ability to work as a Team Member, understanding the priorities of others
  • Able to bend, stretch, sit and stand for long periods. Able to lift a maximum of 50 lbs
  • Ability to work flexible hours and weekends
  • Available for call-ins












Customer Focused

Delivering great customer service to potential and existing Community Members by exceeding their expectations and acting as V!VA’s ambassador to the surrounding communities representing its Philosophy with style.


Balance between work life and personal life are of utmost importance for a healthy approach to work. It is the ability to work hard while at the same time approaching your role with a sense of humour, be able to laugh at yourself, and always make time to have fun.

Job Knowledge

Demonstrates the required level of skill and knowledge to perform all aspects of the job effectively and efficiently. Understands the job tasks of the next level and how the tasks are related to own position. Works with integrity in everything they do.

Communication Skills

Demonstrates the ability to communicate clearly and concisely in both formal and informal settings. This involves the ability to deliver a message in the most appropriate format (written, oral, presentation) to ensure content intent of message are understood by the intended person or group. It is also the ability to actively listen and respond appropriately. It includes strong public speaking skills to present concepts effectively to partners and communities. 


A demonstrated ability and willingness to shift direction and focus based on rapidly changing business demands. It is the ability to adapt an approach to a variety of different individuals with different needs at a varying levels and the ability to respond to a variety of issues crossing many functional management areas.


The ability to demonstrate or encourage new idea generation that provides input into more efficient or suitable approaches for continued business success. Ability to think outside traditional ways of doing things, take calculated risks, and challenge the status quo to generate new ideas, practices or approaches to affect change and reflect the innovative and creative culture within the business.

Team Work

The ability to work cooperatively with all team members to achieve joint objectives. It involves understanding the impact and roles of others and self within the team to determine how to best work toward a common goal.

Results Oriented

Displays drive, energy and initiative to handle a variety of tasks or projects concurrently, adjusting plans and priorities as required delivering on schedule. Works on tasks/project through to completion and takes responsibility for outcomes.

Interpersonal Skills

The capacity to develop and maintain meaningful, open and respectful relationships with others, both internally and externally as required. Displays a tolerant and non-judgemental approach to a diverse client group. Indicates a desire to communicate to clients by making oneself as accessible and visible as possible. Deal with frustration, anger or disappointment in a mature and professional manner.

Organizational Skills

The ability to plan, organize and prioritize work effectively, and manage time appropriately to meet deadlines. Set objectives, establishes checkpoints to monitor progress, and maintains a balanced perspective on work priorities.

Problem Solving and Decision Making

A demonstrated ability to conduct effective and through fact-finding, review of precedents, identification of alternative, and selection of appropriate solutions to address job-related issues or problems. It includes involving all necessary parties in a decision-making process to determine workable solutions and manage risk.

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